Colorado Veterans Outnumbered 5-1 Meeting with VA

Attendance at Colorado Springs VA meeting is sparse
The Gazette
By Tom Roeder
Published: November 26, 2014

More VA workers than vets attended a Tuesday meeting to discuss the Department of Veterans Affairs and its efforts to improve service.

The VA has been under fire for months about long wait times for care, massive backlogs for benefit claims and customer service failures. New VA boss Bob McDonald has ordered the agency's regional offices to hold meetings nationwide to clear the air with vets.

"Our goal here is to provide as much information as we can on a general basis and answer any questions we can," said Lynette Roff, who heads eastern Colorado VA health care programs.

The agency brought workers and representatives for veterans service organizations to Colorado Springs for the meeting, outnumbering the veterans they were trying to reach by almost 5-to-1.

The turnout angered one veteran who showed up.

"The amount of people here is appalling," retired Air Force Chief Master Sgt. Bill Galvan said.

Galvan tongue-lashed the VA bigwigs for poor customer service and treating "veterans like the scum of the Earth."

Roff told Galvan she wants to hear his complaints.
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Here's a thought, NEXT TIME SHOW UP AND LET THEM KNOW YOU ARE PAYING ATTENTION!

VA working to improve call center responses

VA working to improve call center responses
By Rick Maze - Staff writer
Posted : Wednesday Feb 29, 2012 13:00:43 EST
The Veterans Affairs Department has implemented new call center procedures to make sure more veterans get through to someone who can help them.

Questioned during a Wednesday hearing on long-standing complaints about getting help with benefits by phone, Allison Hickey, VA undersecretary for benefits, said two initiatives are under way to make improvements.

Since December, VA has offered people placed on hold the opportunity to get a call back rather than remaining on hold, Hickey said. This can be a call returned immediately or a scheduled call if a veteran is unable to wait by a phone, she said. Ninety-two percent of people choose a call back, and the number of so-called “dropped calls,” when a caller hangs up before anyone answers, has been reduced by 30 percent, she said.

In a second initiative deployed just this week, Hickey said the people answering phones have been given access to more information. There are 13 different VA databases available on the computer desktops of call center staff, improving the odds that they can find an answer for a veteran, she said.
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Less than 20 percent of VA facilities use Chaplains

In addition, less than 20 percent of facilities reported utilizing the Chaplain service for liaison and outreach to faith-based organizations in the community (e.g., inviting faith-based organizations in the area to a community meeting at a VA Medical Center (VAMC) to explain VHA services available, having a VA Chaplain accompany the OIF/OEF coordinator to post-deployment events in the community). Although facilities would need to tailor strategies to consider local demographics and resources, a system-wide effort at community based outreach appears prudent.

Less than 20% use Chaplains! As posted several times on this blog, the VA needs to change the rules of who they will allow to be Chaplains when you consider how few Chaplains they use. They need to be all over the country, especially in rural areas where help is hard to find. They need to be in every community doing the outreach work that has to be done to catch up to the need. One day we may actually get ahead of this but right now, we need to do everything humanly possible on an emergency basis just to catch up to the need. It is ridiculous that the tool of Chaplains is there, trained and ready to go but while the International Fellowship of Chaplains is good enough for the police, fire fighters and emergency responders, they are not good enough to take care of the veterans that are not being taken care of right now, today!

Everything that Dr. Michael Shepherd recommended is exactly what I've been trying to do since I started doing all of this. It is exactly what frustrates me the most. We know what needs to be done but they are not doing it. How many lives, marriages, families, careers and futures could have been spared needless suffering if they implemented all of this years ago when we finally understood what needed to be done?

This is the whole testimony

Testimony By Michael Shepherd M.D.
Physician, Office of Healthcare Inspections
Office of the Inspector General
U.S. Department of Veterans Affairs
Mr. Chairman and Members of the Committee, thank you for the opportunity to testify today on suicide prevention and the Office of Inspector General (OIG) report, Implementing the VHA’s Mental Health Strategic Plan Initiatives for Suicide Prevention. My statement today is based on that report as well as individual cases that the OIG has reviewed and reported on involving veteran suicides and accompanying mental health issues. In the process of these inspections, clinicians in our office have had the opportunity to meet with and listen to the concerns of surviving family members, and to witness the devastating impact that veteran mental health issues and suicide have had on their lives.

The May 2007 OIG report reviewed initiatives from the Veterans Health Administration’s (VHA) mental health strategic plan pertaining to suicide prevention and assessed the extent to which these initiatives had been implemented. In prior testimony, we have stressed the importance of the need for VA to continue moving forward toward full implementation of suicide prevention initiatives from the mental health strategic plan. In terms of other changes VA could make, we would offer the following observations:

Community Based Outreach – In our report, we noted that while several facilities had implemented innovative community based suicide prevention outreach programs, (e.g., facility presentations to New York City Police Department officers who are Operation Iraqi Freedom/Operation Enduring Freedom (OIF/OEF) veterans, participation by mental health staff in local Spanish radio and television shows) the majority of facilities did not report community based linkages and outreach aimed at suicide prevention. In addition, less than 20 percent of facilities reported utilizing the Chaplain service for liaison and outreach to faith-based organizations in the community (e.g., inviting faith-based organizations in the area to a community meeting at a VA Medical Center (VAMC) to explain VHA services available, having a VA Chaplain accompany the OIF/OEF coordinator to post-deployment events in the community). Although facilities would need to tailor strategies to consider local demographics and resources, a system-wide effort at community based outreach appears prudent.

Timeliness from Referral to Mental Health Evaluation – In our report we noted that while most facilities self-reported that three-fourths or more of those patients with a moderate level of depression referred by primary care providers are seen within 2 weeks of referral, approximately 5 percent reported a significant 4-8 week wait. Because these patients are at risk for progression of symptom severity and possible development of suicidal ideation, Veterans Integrated Service Network leadership should work with facility directors to ensure that once referred, patients with a moderate level of depression and those recently discharged following hospitalization are seen in a timely manner at all VAMCs and Community Based Outpatient Clinics (CBOCs).

Co-Occurring Combat Stress Related Illness and Substance Use – Substance use may contribute to the severity of a concurrent or underlying mental health condition such as major depression. The presence of alcohol may cause or exacerbate impulsivity and acute alcohol use is associated with completed suicide. In a recent study published in the Journal of the American Medical Association (JAMA), Longitudinal Assessment of Mental Health Problems Among Active and Reserve Component Soldiers Returning from the Iraq War, Milliken et al., found that soldiers frequently reported alcohol concerns on the Post Deployment Health Assessment and Reassessments “yet very few were referred to alcohol treatment.”

Regardless of why a patient begins to abuse alcohol, with frequent and/or excessive use, physiologic and psychologic drives develop until alcohol misuse ultimately takes on a life of its own that is independent of patient history and circumstance. Functional ability and quality of life become dually impacted by both underlying anxiety and depressive symptoms and co-morbid substance use issues. For patients with concurrent conditions, an effective treatment paradigm may require addressing the primacy of not only anxiety/depressive conditions but also of co-morbid substance use disorders. VA should consider augmenting services that address substance use disorders co-morbid with combat stress related illness for inclusion in a comprehensive program aimed at suicide prevention.

Enhanced Access to Mental Health Care – Treatments for mental health problems may take time to show effect. For example, antidepressant medication, when indicated, may take several weeks to several months to effect symptom reduction or remission. For some patients, treatment may necessitate multiple visits that occur consistently over time and may entail multiple modalities including individual and/or group evidence based psychotherapy, medication management, and/or readjustment counseling. Therefore, efforts that enhance patient access to appropriate treatment may help facilitate both patient engagement and the potential for treatment benefit.

For example, ongoing enhancements in the availability of mental health services at CBOCs may help mitigate vocational and logistical challenges facing some veterans residing in more rural areas who otherwise may have to travel longer distances to appointments at the parent VAMC.

In certain locations, the VA may want to consider expanding care during off-tour hours to increase the ability for some transitioning OIF/OEF veterans to access mental health treatment while minimizing interference with occupational, and/or educational obligations. This would be consistent with the recovery model for mental health treatment which emphasizes not only symptom reduction but also promotion and return to functional status.

Facilitating Early Family Involvement – Mental health symptoms can have a significant and disruptive impact on family and domestic relationships. Relational discord has been cited as one factor associated with suicide in active duty military and returning veterans. In addition, some studies indicate that family involvement in a patient’s treatment may enhance the ability for some patients to maintain treatment adherence. VA should consider efforts to bolster early family participation in patient treatment.

Coordination between VHA and Non-VHA Providers – When patients receive mental health treatment from both VHA and non-VHA providers, seamless communication becomes an increasingly complex challenge. This fragmentation of care is particularly worrisome in periods of patient destabilization or following discharge from a hospital or residential mental health program. VA’s Office of Mental Health Services should consider development of innovative methods or procedures to facilitate flow of information for patients receiving simultaneous treatment from VA and non-VA providers while adhering to relevant privacy statutes. In addition, VA’s Readjustment Counseling Service and VA’s Office of Patient Care Services should pursue further efforts to heighten communication and record sharing for patients receiving both counseling at Vet Centers and treatment at VAMCs and/or affiliated CBOCs.

Mr. Chairman, thank you again for this opportunity to testify. I would be pleased to answer any questions that you or other Members of the Committee may have.

http://veterans.house.gov/hearings/Testimony.
aspx?TID=18680&Newsid=237&Name=%20Michael%20%20Shepherd%20M.D.

Here are some more links to the hearing

Opening Statements
Hon. Bob Filner Chairman, and a Representative in Congress from the State of California
Hon. Steve Buyer, Ranking Repubican Member, and a Representative in Congress from the State of Indiana
Hon. Stephanie Herseth Sandlin, a Representative in Congress from the State of South Dakota
Hon. Harry E. Mitchell, a Representative in Congress from the State of Arizona
Hon. Shelley Berkeley, a Representative in Congress from the State of Nevada
Hon. Jeff Miller, a Representative in Congress from the State of Florida
Hon. Ginny Brown-Waite, a Representative in Congress from the State of Florida
Hon. Timothy J. Walz, a Representative in Congress from the State of Minnesota
Hon. James P. Moran, a Representative in Congress from the State of Virginia
Witness Testimonies
Panel 1
The Honorable James B Peake M.D., The Secretary, U.S. Department of Veterans Affairs
Accompanied By:
Gerald Cross, Principal Deputy Under Secretary for Health, Veterans Health Administration
Ira Katz M.D., Deputy Chief Patient Care Services Officer for Mental Health, Veterans Health Administration
Panel 2
Stephen L Rathbun Ph.D., Interim Head & Associate Professor of Biostatistics, Department of Epidemiology & Biostatistics, University of Georgia
M. David Rudd Ph.D., Professor and Chair, Department of Psychology, Texas Tech University
Ronald Wm. Maris Ph.D., Distinguished Professor Emeritus, University of South Carolina

IAVA Testifies Before HVAC Subcommittee on Health

March 11, 2008
IAVA Testifies Before HVAC Subcommittee on Health
Filed under: Mental Health, IAVA in DC, Testimony — Todd Bowers @ 3:54 pm
Today, I testified before the House Veterans Affairs Subcommittee on Health on the issue of substance abuse and co-morbid disorders.

Among the hundreds of thousands of troops returning from Iraq and Afghanistan with a mental health injury, a small but significant percentage is turning to alcohol or drugs in an effort to self-medicate. Veterans’ substance abuse problems, therefore, cannot and should not be viewed as distinct from mental health problems.

According to the VA Special Committee on PTSD, at least 30 to 40% of Iraq veterans, or about half a million people, will face a serious psychological injury, including depression, anxiety, or Post Traumatic Stress Disorder or PTSD. Data from the military’s own Mental Health Advisory Team shows that multiple tours and inadequate time at home between deployments increase rates of combat stress by 50%.

We are already seeing the impact of these untreated mental health problems. Between 2005 and 2006, the Army saw an almost three-fold increase in “alcohol-related incidents,” according to the DOD Task Force on Mental Health. The VA has reported diagnosing more than 48,000 Iraq and Afghanistan veterans with drug abuse. That’s 16% of all Iraq and Afghanistan veteran patients at the VA. These numbers are only the tip of the iceberg; many veterans do not turn to the VA for help coping with substance abuse, instead relying on private programs or avoiding treatment altogether.
go here for the rest
http://www.iava.org/blog/2008/03/11/iava-testifies-before-hvac-subcommittee-on-health