WTOV NBC 9 News
by Sean Eiler
“That's one of the things that have changed in the VA over the last year, is increased outreach to the veterans, trying to hear from them so they can give us their feedback on what we're doing well with and what we can improve on,” said Karin McGraw, VA Pittsburgh Healthcare System.
A local veterans affairs office is aiming to better serve the veterans in the area and gain feedback at what they can improve on to help those that have served us.
The Veterans Affairs office of Pittsburgh held a claims clinic and town hall at the Wheeling vet center Friday afternoon not only help local veterans, but also to strengthen the trust between vets and the VA.
Officials on hand say there are often misconceptions about the VA and the work they do, so they hope to improve not only the help they offer but their relationships with local veterans.
Members of the VA had one-on-one claims sessions with veterans to help make their claims process easier and more efficient to make sure they receive the care they need.
A town hall was also held to allow veterans to address any questions or concerns they may have.
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