Korean War Veteran Warns Others About "Advocate" Broken Promises

Veterans say advocate left trail of broken promises 
WDBJ 7 News 
May 13, 2016

"To just wake up one day, and find out it's all been a lie, I just want to get that out there," Castillo said. "I want people to know what she's done. And I want it to stop. Nobody else needs to go through this."

BUCHANAN, Va. Norman Dooley was a cook in the U.S. Army, a Korean War veteran who believes Agent Orange is responsible for the serious medical problems he is still dealing with today.

He hoped Charlotte Krantz would help him qualify for disability benefits.

"And she just seemed to be so promising, and gave us a lot of dreams that you know didn't come true."

Dooley says she agreed to take on his case, and told him his claim was moving forward, but in the last few weeks he learned that wasn't true.

"She told me twice that I had been approved at 100 percent," Dooley said in an interview. "And that I was going to get a lot of money. And of course that made me and my wife happy, you know because we'd be able to get us a home, and stuff like that, but it just didn't come true."

Krantz worked from a storefront on Main Street in downtown Buchanan.

Her name is still on the door, and a flyer in the window explains the services she was offering, but no one was there when we visited Thursday afternoon.

Krantz is currently a resident of the Botetourt County jail.

Investigators believe there might be more veterans who worked with Krantz and face similar circumstances. They're asked to call Detective Tolley at the Botetourt County Sheriff's Office.
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