Little Rock VA Changed Dates of Veteans Claims

Report: Data manipulation confirmed at Little Rock VA
KATV ABC News
By Elicia Dover, Reporter
Feb 27, 2015

"Among the 43 rating-related claims, 1 claim was 20 years old, but the date of claim had been adjusted to make the claim appear 14 days old," the report stated.

LITTLE ROCK (KATV) - Data manipulation has been discovered at the Veterans Affairs Little Rock Regional Office, according to a report.

One claim that was 20 years old, was changed to appear it was only 14 days old.

The Office of the Inspector General for the Department of Veterans Affairs released a report Thursday saying their office had substantiated an anonymous allegation that the staff at the VARO in Little Rock manipulated data on veterans' benefit claims.

"The complainant alleged that adjusting the dates of claims was done to give the appearance that VBA was making more progress than it actually had in eliminating its backlog of disability claims," the report stated.

The report found the staff did so in compliance with the VBA Fast Letter, known as FL 13-10, in effect at that time. However, the letter was suspended on June 27, 2014, by the Under Secretary for Benefits after the Office of Inspector General determined staff were misapplying the guidance at another VARO. The VBA did not take action to terminate FL 13-10 until January 22, 2015.

"This guidance applied to 48 cases that maybe we overlooked something in the past and when we discovered it, we immediately took care of it," said Lisa Breun, Director of the Little Rock VA Regional Office.

The Office of Inspector General reviewed 48 cases, most of which were rating-related and involved if a veteran would get disability or not.

According to the report, an average of 1 year and 8 months elapsed between the date the VA received the claim, until the staff discovered the claim.
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