Calling Veterans Crisis Line Shouldn't Leave Life On Hold

Veterans describe runaround when calling crisis line; Texas man records 36 minutes on hold 
KJRH News
Amanda Kost, Scripps News
Isaac Wolf, Scripps News
Feb 23, 2015

WASHINGTON D.C. - On an evening last March, 42-year-old Dedra Hughes’ thoughts turned to suicide.

The Army veteran, who had been diagnosed with post-traumatic stress disorder five years earlier, had split with her boyfriend days before. She was unemployed and had stopped taking classes. And she was convinced her two daughters would be better off without her. Sitting on the floor of her suburban Chicago living room, Hughes attempted to slash her wrist but didn’t draw blood, and says she passed out from anxiety. Her 12-year-old discovered her there on the floor with the knife beside her.

Hughes decided that night to turn to the national Veterans Crisis Line, a 24-hour, seven-day-a week service that promises an immediate, open line to professional help. But when Hughes phoned, she said, her call went straight to hold. After several minutes, she became frustrated and hung up. “I would never call the hotline again,” said Hughes. She said she needed to quickly get to someone that night who could give her help and reassurance.
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