Attendance at Colorado Springs VA meeting is sparse
The Gazette
By Tom Roeder
Published: November 26, 2014
More VA workers than vets attended a Tuesday meeting to discuss the Department of Veterans Affairs and its efforts to improve service.
The VA has been under fire for months about long wait times for care, massive backlogs for benefit claims and customer service failures. New VA boss Bob McDonald has ordered the agency's regional offices to hold meetings nationwide to clear the air with vets.
"Our goal here is to provide as much information as we can on a general basis and answer any questions we can," said Lynette Roff, who heads eastern Colorado VA health care programs.
The agency brought workers and representatives for veterans service organizations to Colorado Springs for the meeting, outnumbering the veterans they were trying to reach by almost 5-to-1.
The turnout angered one veteran who showed up.
"The amount of people here is appalling," retired Air Force Chief Master Sgt. Bill Galvan said.
Galvan tongue-lashed the VA bigwigs for poor customer service and treating "veterans like the scum of the Earth."
Roff told Galvan she wants to hear his complaints.
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Here's a thought, NEXT TIME SHOW UP AND LET THEM KNOW YOU ARE PAYING ATTENTION!
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