Miami American Airlines Not Friendly To PTSD Service Dog Again

Too late for American Airlines to say "sorry" on this. PTSD service dogs have been helping veterans regain their human experience for far too long for anyone to remain ignorant.

Veteran Claims Airline Refused To Allow Service Dog On MIA Flight
CBS Miami
Rick Folbaum
May 8, 2014

MIAMI (CBSMiami) – A retired US combat veteran said he was discriminated against and humiliated at Miami International Airport.

He said American Airlines personnel prevented him from getting on his flight because he was traveling with his service dog.

After 20 years in the army, and countless hours of combat, Kevin Crowell’s service dog, Bella, helps him manage a slew of physical injuries, along with Post Traumatic Stress Disorder.

“They have no idea that part of my spine was replaced from roadside bombs, said Crowell.

“They don’t have an idea that my shoulder was destroyed in Iraq. So now, I rely on her for a lot of things, and oftentimes I physically lean on her to help me through the day.”

“I was beyond humiliated. My wife and I had to walk back down the jet-way past all the other passengers in complete, just, humiliation.”

“This is a medical issue that you’re violating. You’re hurting someone, and you don’t understand that.”

The family had to rent a car and drive back to Jacksonville. Crowell’s wife called American Airlines and a representative said the airline’s Miami staff members will be re-trained on policies. The airline also offered the couple a full refund for their travel costs.

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