Reno Veterans Administration office ranks worst in the nation for claims

RGJ Investigates: Reno VA office ranks worst in nation for processing veterans' claims
Reno's Veterans Administration office ranks worst in the nation for processing veterans' benefit claims
Ray Hagar
March 2, 2014

Since Sgt. Michael Alarcon was discharged from active duty with the Nevada Army National Guard last summer, his life has turned into a purgatory of paperwork and despair.

Severely injured by a bomb in Iraq in 2009, the veteran’s spine is held together with rods and pins. Although he recovered enough to return to active duty, complications from the injury now leave him in daily pain. He recently underwent surgery to repair a shoulder injured in his final weeks of active duty, and he needs additional surgeries because of complications from his spinal injury.

After his discharge in June after 23 years of military service, Alarcon began applying to receive disability benefits from the Veterans Administration, a process that is still unresolved eight months later.
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