911 dispatcher who took terrifying call pushes for change
Dispatcher gives new insight into deadly salon shooting rampage
WESH News
May 31, 2013
Emergency calls flooded the 911 dispatch center when four people were gunned down inside of a Casselberry hair salon in October 2012.
"I went on the back porch and cried for a few minutes, then I had to compose myself and go back in to take the next call like it never happened," Brooklyn Mundo said.
Mundo was the dispatcher on duty and took some of the calls.
She turned her experience into a research project, surveying fellow dispatchers.
Mundo's results show 911 operators experience the same level of stress as law enforcement officers.
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