VA downplays claims computers being taken offline

VA downplays claims computers being taken offline
By Leo Shane III
Stars and Stripes
Published: April 9, 2013

$500 million-plus system ground to a halt as claims officers tried to access files. At the time, VA officials told reporters at NextGov.com that was due to a large number of new users accessing the system.

WASHINGTON — The Department of Veterans Affairs’ new claims processing system has been taken offline for repairs, raising more questions about the department’s long-term plans to break the claims backlog.

In a memo to raters within the department’s benefits administration, officials said the Veterans Benefits Management System said the problems started Monday morning, with claims officials nationwide being unexpectedly booted from the system.

The message, first posted on the website VAWatchdog.org, instructed raters to use older processing systems until further notice. VA spokesman Randy Noller downplayed the incident, saying the problems were confined to the ratings tool aspects of VBMS, and were a result of system updates.

“This marks the 13th VBMS release, including patches, issued in the past six months,” he said.

“Occasional system issues tied to this software development approach are to be expected.”
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