VA official: Be patient on claims backlog
Army Times
By Rick Maze
Staff writer
Posted : Wednesday Mar 20, 2013
An embattled Veterans Affairs Department official responsible for the growing mountain of benefits claims pleaded Wednesday for more time to show success in getting them processed.
Allison Hickey, the retired Air Force brigadier general who for two years has been VA’s undersecretary for benefits, said she continues to believe it is possible to eliminate the backlog of claims in 2015 and to complete initial claims within 125 days with 98 percent accuracy.
The heap of pending claims is growing, she said, because she has ordered offices to file the oldest claims first, which means two-year-old claims are now being completed ahead of newer claims. “I would have made our productivity look better, but I chose not [to],” she said.
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