VA report: New training model yields faster, more accurate claims processing
SATURDAY, 14 JULY 2012
EDITOR
WASHINGTON, DC – A report released July 10 by the U.S. Department of Veterans Affairs reveals that new training initiatives for VA employees who process and evaluate veterans’ disability claims are yielding faster, more accurate decisions for veterans.
“Our training and technology skills programs are now delivering the knowledge and expertise our employees need to succeed in a 21st Century workplace,” said Secretary of Veterans Affairs Eric K. Shinseki. “We have improved and are expanding training practices to better equip our staff to handle today’s difficult cases.”
In the face of dramatically increasing workloads, VA is vigorously pursuing new and better ways to train its employees in the complex regulations governing VA’s disability compensation program.
Designers of the revamped “Challenge” training model for new decision-makers overhauled the previous curriculum and more than doubled classroom instruction time to eight weeks. Extensive supervised and hands-on learning was added to enable employees to rapidly achieve critical skills and competencies.
Students of the new model completed 150 percent more claims per day, with a 30 percent increase in accuracy, when compared to student performance under the previous program.
To date, more than 1,300 employees have taken the training, which is now in place for all newly appointed or reassigned employees who handle disability claims.
VA has completed a record-breaking 1 million claims per year the last two fiscal years, and is on target to complete another 1 million claims in FY2012.
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So if they did a million claims over the past two years and is on target to do the same for 2012, doesn't that mean nothing has changed?
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