Grieving mother calls for Facebook hotline

WINCHESTER: Grieving mother calls for Facebook hotline

By JENNIFER KABBANY For The Californian
Posted: Friday, January 13, 2012

For Robin Cannata, it was tough enough that her son committed suicide, but a picture of the distraught 20-year-old holding a gun to his mouth as his Facebook profile picture ---- an image he posted the day he died ---- was too much for the Winchester woman to bear.

But when Cannata and others emailed requests to the social networking website's administrators to either take down Anthony "TJ" Cannata's profile, or allow his family access to the profile to change the picture, Facebook responded with generic, automated replies.

The disturbing picture of TJ remained up on the day of his funeral ---- Dec. 23.

The situation prompted Cannata, 44, to call for Facebook to offer some sort of emergency phone number for users to report extreme situations to the social networking site's employees by phone rather than only by email.

"They need to do something to help families in the same situation," Cannata said. "It's wrong of Facebook. There should be some way we should be able to contact Facebook immediately. Now our family and friends have that last picture, that memory of him."
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