Indianapolis Veterans Affairs office has high error rate

Veterans Affairs office here has high error rate, audit reveals
Federal review shows mistakes in handling disability claims

Written by
Mary Beth Schneider


A federal audit of the Veterans Affairs Regional Office in Indianapolis found an alarmingly high number of errors in processing disability claims.

Of 80 claims the audit reviewed, a sampling of the far larger caseload the office handles, 33 -- or 41 percent -- were handled improperly.

In some cases, veterans were overpaid. Those overpayments totaled about $1 million -- money veterans apparently must pay back. In other cases, payments or approvals of benefits were delayed.

In all, the audit found problems in 16 cases that affected veterans' benefits in some way and 17 cases that had the potential to affect benefits. Three cases involved underpayment of benefits.
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