Disabled vet wins war over VA blunder
By LINDSAY WISE
Copyright 2010 Houston Chronicle
Aug. 25, 2010, 11:14PM
John Paul Scott wasn't sure he'd heard correctly.
"It's in the computer system that you're deceased," repeated an official from the Department of Veterans Affairs.
"What are you talking about?" Scott asked.
The 39-year-old Army veteran from Houston had been calling the VA's hotline twice a day for weeks to check the status of his disability claim. This time, on July 12, the VA official who answered the phone informed Scott he would no longer be receiving benefits because, according to VA records, he had passed away in April.
Scott suffers from vision problems traced to his service in the first Gulf War. In 2008, the VA had cut his monthly disability check by $2,000. Scott appealed. On June 25, he had finally won.
Now a bureaucratic blunder meant that Scott faced a Kafkaesque dilemma: As far as the VA was concerned, he was dead. His disability payments instantly halted. His medical prescriptions stopped. Scott, already in dire financial straits after the reduction in his benefits two years ago, feared he would end up on the street.
First thing the next morning, Scott went to the Houston VA Regional Office on Almeda Road and spoke to a woman at the front desk. Scott gave the woman three forms of ID and filled out a form: "I was told by the Department of Veterans Affairs that someone entered in their computer I was deceased," he wrote. "I am not. Please reinstate my benefits immediately. Thanks, John Paul Scott."
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Disabled vet wins war over VA blunder
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