VA has a history of losing papers

While it is not a new problem, it is a larger one than ever before. There is a saying among veterans trying to have claims approved. "It was lost in translation." In their case, they are talking about how the VA requires veterans to have their papers and claims all in within a certain timeframe, but the translation on the VA end is "whenever" they process it. We've heard stories of lost files for years.

VA has a history of losing papers
Tampabay.com - St. Petersburg,FL,USA
By William R. Levesque, Times staff writer
Sunday, November 30, 2008

Air Force veteran David Chini has lost track of all the times the Department of Veterans Affairs lost records he sent to it.

Registered mail? A VA worker signed, and the paperwork vanished. By fax? Chini, 69, of St. Petersburg said the VA claimed it never arrived. Regular mail? Don't even ask.

And if something doesn't arrive, the agency threatens to discontinue his medical benefits because Chini isn't sending the papers it needs.

"It's just totally demoralizing," he said.

Recent revelations that workers in 41 of 57 VA regional benefits offices, including St. Petersburg, improperly set aside hundreds of claims records for shredding came as no surprise to veterans.

The VA, critics say, has long operated in a veritable culture of lost paper and was losing records many years before this latest scandal. Lost paperwork sometimes leads to delayed, denied or abandoned claims for medical or financial assistance.

And it leaves some questioning if workers lose it deliberately to ease workloads. At least two VA employees outside Florida are being investigated for just that.

"I remain angry that a culture of dishonesty has led to an increased mistrust of the VA within the veteran community," said Rep. Bob Filner, D-Calif., chairman of the House Committee on Veterans Affairs.

The VA notes it is the most paper-intensive federal bureaucracy, sifting through 162-million pages of claims documents a year.

And while the VA hopes to have largely paperless claims filing by 2012, the size of the agency makes computerization a challenge.
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The usual explanation for lost files when it comes to Vietnam veterans is that the papers were all lost in the fire in St. Louis. Read about it here.

Veterans Still Burned Over 35 Year Old Fire
For more than 30 years many a veteran has been faced with the chilling reality of discovering that their military service records had gone up in smoke in a St. Louis fire.
Since that time countless numbers of veterans have been fired up by responses to inquiries and benefits applications that include the now infamous "Your records were burned…" statement.
To this day among many veterans the standard wisecrack upon being told that a service or VA document of theirs has been misplaced or is temporarily unavailable is- "Must have had another fire in St. Louis." More skeptical vets feel that the fire offered a convenient opportunity for covering up long standing mismanagement of important records and offered the system yet another means of dodging the benefits bullet.
What about the fire? And what was burned? The only answer is the official one and official answers tend to serve only as confirmation to the believers and fuel for fire for the skeptics. Nonetheless, here it is:
"On July 12, 1973, a disastrous fire at National Personnel Records Center, Military Personnel Records (NPRC-MPR) in St. Louis destroyed approximately 16-18 million Official Military Personnel Files."The National Archives
Just as important an issue is- Which records went up in smoke? Once again, the official word from The National Archives:
"Army records: Personnel discharged November 1, 1912, to January 1, 1960. 80% estimated loss.Air Force records: Personnel discharged, September 25, 1947, to January 1, 1964 (with names alphabetically after Hubbard, James E.). 75% estimated loss."
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The problem with this is they don't seem to talk very much about all the unit records that were not destroyed. Most of the bases kept the same files because the DOD does everything in multiple copies. It they really wanted to find the files they needed, they could but that would take too much time and too much manpower to do it. Wouldn't it be worth it to the veterans if they did find the copies available to speed up some of these claims? Wouldn't it be a better idea for the VA to hire enough workers so that these claims are not trapped with all the new ones? After all, we're not just talking about claims. We're talking about veterans and their families waiting to have their claims honored.