VA document-shredding no shock to vets

VA document-shredding no shock to vets
By Rick Maze - Staff writer
Posted : Wednesday Nov 19, 2008 17:14:41 EST

Doubts were raised Wednesday about whether the Bush administration can do anything to restore confidence in the Veterans Affairs Department following the discovery last month of almost 500 key benefits claims documents in shredding bins at regional offices.

But the problem, initially discovered by teams of auditors from the VA inspector general’s office, didn’t exactly shock the veterans’ community. Veterans have complained for decades about VA losing or destroying claims documents, making an already complicated process even more difficult to deal with.

Veterans’ advocates attending a roundtable discussion arranged by the House Veterans Affairs Committee said VA’s admission of mishandling documents is a sign of the fundamental problems that veterans have seen for years.

Rick Weidman, executive director for government affairs of Vietnam Veterans of America, said the only real news is that VA now acknowledged the problem.

“Shredding is not the issue,” he said, calling instead for focus on “the integrity of the process.”

Rep. Harry Mitchell, D-Ariz., said he is worried that leaving key documents to be shredded is a sign of a larger workload problem and pressure to meet production quotas. Mitchell said it has led him to wonder whether VA officials have been completely honest when they said they had all of the resources they needed to handle claims.
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