DoD: Hot line calls rise 40 percent every year

DoD: Hot line calls rise 40 percent every year

By Gregg Zoroya - USA Today
Posted : Monday Feb 25, 2008 15:13:19 EST

Rows of hot line operators with muted voices mask the desperation of incoming calls on a recent afternoon: a soldier back from Iraq with a drinking problem and a broken marriage; an Army recruiter in the throes of depression; a Marine in Iraq eager to reach his wife after the birth of his son.

This warren of cubicles in a suburban Philadelphia office building — with two other call centers in Arlington, Va., and St. Petersburg, Fla. — are the Pentagon’s front line for fighting the strain of war.

A few years ago, Military OneSource consultants found a temporary home for a 15-foot pet boa constrictor while its owner, an Army National Guard soldier, went to Iraq. In 2005, U.S. military doctors at a combat hospital in Iraq used the hot line to find a translator who could help treat, by telephone conference call, a wounded Nepalese soldier.

But the calls that send consultants to the “serenity room” here to chill out, or to take a walk around the building, are pleas for help from war-weary troops or their relatives.

“There’s a lot of stress [for] a lot of service members who are coming back from Iraq and Afghanistan,” said Amy DiMalanta, 34, who answers calls. “They’re having a lot of issues they’re facing at home like reintegration [with their family] or just the stress of, ‘Am I going to go back [to war]?’” she said. “A lot of them emphasize that they have a hard time sleeping ... having nightmares or they’re thinking that, ‘Oh, I’m still in Iraq,’ or ‘I’m thinking I’m going to hear a bomb go off.’”
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http://www.armytimes.com/news/2008/02/gns_250208_hotline/